I'm a retired IT support manager for 15 years and in IT for over 30 years and not ***. Unfortunately for me this was relatively new technology to me.
I have installed, configured and utilized many routers in the past, I had purchased a Linksys AC4000 5 months prior and it operated perfectly. I recently purchased a Linksys WRT3200ACM preconfigured router from Flashrouters after utilizing the desktop version of expressVPN from expressVPN. Following the instructions for the install and configuration had flaws in it and the installation did not go well. After many wasted hours of chats, and a couple of days, with various support team members I got nowhere.
Finally, I stuck out on my own experience and background and had some success. While testing the various options in the Router application I discovered the VPN Connection option only produced a blank screen. According to instructions on the internet this option would allow you to change which server you want to utilize. Finally, I had to go back to Flashrouters once again to the various support team members and wasted more hours on chats.
I was eventually informed that this option would NOT work on the IE browser and that the browser had bugs. I was told to download Chrome or Firefox and attempt that option. It finally worked successfully when I downloaded the Chrome browser. How can you market a product that only works properly on certain browsers, let alone not on one of the most popular ones?
To recap, you will need to operate 2 separate web browsers while utilizing the Router application to get the full functionality of the router OR switch from the IE browser to Chrome or Firefox. Router VPN great concept, this product has bugs in it that need addressing. In addition, that there is no phone support and adds hours to solving support issues but saves the company a few dollars.
Lastly, the competence of the various support members in many cases left a lot to be desired. BEWARE before you purchase this product and be aware of what you are getting for high price.
Product or Service Mentioned:
Linksys Wrt3200acm Router.
Reason of review: Poor customer service.
I didn't like:
Product does not function completely on ie broswer.